Mercedes Benz Customers Services Case Study Example | Topics and Well Written Essays - 2250 words

Mercedes Benz Customers Services - Case Study ExampleMercedes Benz is a brand name for automobiles, trucks, buses, Lorries. At times, it is only referred as Mercedes or even Benz. Currently, the cheek is known for making the most prestigious vehicles in the world. It serves clients from all over the world through their sales agents. The company was originally started for Daimler-Benz AG but it is soon owned by DaimlerChrysler AG. The history of the company dates back from 1926 when two companies Daimler Motoren Gesellschaft and Benz & Cie merged and came up with Daimler-Benz Company. The company vehicles are available in over 130 countries in the world through their select dealers.The company deals with both individual and unified clients from any part of the world who might be interested in buying a prestigious vehicle from their company. All their vehicles bear a brand name Mercedes Benz and it is currently the worlds leading automotive manufacturers. The company proffer for sa les their products to individual clients who are interested in their vehicles either through the company itself or through their agents. Some clients have got the spec for the kind of vehicles they want, and for this case, their take in their quotation to the firms manufacturing unit. Others just purchase their vehicles from the sales agents that are scattered at every part of the world. They also offer for sale their vehicles drop by the wayside parts and for this case, the customers do not have to worry in case the car breaks down.... They also offer for sale their vehicles spare parts and for this case, the customers do not have to worry in case the car breaks down. The individual clients of the Mercedes Benz Company have different need and expectations for their vehicles depending on their tastes and preferences. The company has a number of Mercedes Benz models for their customers to require from according to their different tastes and preferences. In case they still have no t gotten a vehicle that fit the specification their need, they can contact the company for spare order. For this case, they have an option of ordering their vehicles directly from the companys factory. Although this kind of order can take some time before the vehicle is delivered to the client, at least the customer finally get the kind of a vehicle he wanted according to his taste and preferences. Corporate ClientsThe company on the other hand deals with corporate clients who may need a number of vehicles for their organisation. For this case, they make a special arrangement with the company on the number of vehicles they need, their specifications and the delivery time for the vehicles. In such(prenominal) as case, these kinds of clients are given special discounts for ordering such a large number of fleet of vehicles. Some of the corporate clients that the company deals with are governments from a number of countries non-government organisation and private companies. In such a case, there is a special arrangement for corporate clients. When it comes to the corporate clients, they have some specification they may need for their vehicles and for this case, they may order directly from the factory plant in case they fail to get one from the models produced by the company. In such a case, these clients have to wait for